Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Restaurant name and business information
• Platform credentials provided for service delivery (DoorDash, Uber Eats, Grubhub)
• Payment information processed through our secure payment processor
• Tax identification information (SSN or EIN) collected solely for identity verification and compliance during onboarding
• Communications you send to us

We also collect information automatically when you visit our website, including IP address, browser type, pages viewed, and time spent on pages through analytics providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our delivery platform management services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send service updates, security alerts, and support messages
• Monitor and analyze usage patterns to improve our website and services
• Comply with legal obligations

3. Platform Credentials

To provide our services, we require access to your delivery platform accounts (DoorDash, Uber Eats, Grubhub). This information is used exclusively to manage your delivery presence on your behalf. We do not share platform credentials with third parties and store them using industry-standard encryption.

4. SMS Communications

When you consent to receive SMS messages from Ondine AI, we collect your mobile phone number for the sole purpose of sending transactional account management communications. We do not share your mobile phone number or SMS consent data with third parties for marketing purposes. Standard message and data rates may apply. Reply STOP to opt out at any time.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (payment processors, analytics providers)
• Delivery platforms (DoorDash, Uber Eats, Grubhub) solely to perform services on your behalf
• Law enforcement or government agencies when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you terminate your service agreement, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise these rights, contact us at the email below.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date above. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Extreme Ondine LLC
Email: welcome@getondine.com
State of Incorporation: California, United States